Return and Refund Policy

Return and Refund Policy for www.bollyttunes.com

Effective Date: September 2024

At www.bollyttunes.com, we strive to ensure that our customers are fully satisfied with their purchases. This Return and Refund Policy outlines the terms and conditions under which refunds or returns are provided. By purchasing from our website, you agree to abide by this policy.

1. No Returns for eBooks

All sales of eBooks are final. Once an eBook has been purchased and downloaded, no returns or refunds will be provided under any circumstances.
As digital products cannot be physically returned, we do not offer refunds or exchanges on eBooks. Please ensure that you review product descriptions and details carefully before completing your purchase.

2. Returns for Physical Products (if applicable)

If we sell any physical products such as printed books in the future, the following policy will apply:

Eligibility for Returns:
You may return a physical product within 7 days of receiving it, provided that it is in unused, unopened, and original condition.
To be eligible for a return, the product must also be in its original packaging.
Non-Returnable Physical Products:
Opened, damaged, or used physical products will not be accepted for return.
How to Request a Return:
To initiate a return, please contact our customer support team at support@bollyttunes.com with your order details and the reason for the return.
We will provide you with further instructions on how to return the item.
The customer is responsible for return shipping costs unless the product was damaged or defective upon receipt.

3. Refunds for LMS Courses

Refund Eligibility:
Refunds for LMS (Learning Management System) courses will only be issued if there is a technical issue that prevents access to the course materials, and if this issue is reported within 7 days of the purchase date.
To qualify for a refund, the user must provide details of the issue and allow us time to resolve the problem.
Non-Refundable Circumstances:
Refunds will not be granted if the LMS course content has already been accessed, downloaded, or completed by the user.
Refund requests made after the 7-day period will not be considered.
How to Request a Refund:
To request a refund for an LMS course, please contact our customer service team at support@bollyttunes.com with your order details and a description of the issue encountered.
We will review your request and issue a refund if the situation meets our refund criteria.

4. Cancellation Policy

Order Cancellation:
Orders for physical products may be canceled before they are shipped. Once the order is dispatched, cancellations are no longer possible.
For LMS courses, cancellations are not allowed once access to the course has been granted.

5. Refund Processing

Approved refunds will be processed within 10 business days from the date of approval.
Refunds will be issued to the original payment method used at the time of purchase.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

6. Contact Information

If you have any questions regarding this Return and Refund Policy, or if you would like to request a refund or return, please contact our customer support team:

BollytTunes
Email: armpublications@gmail.com
Phone: +91 8197373021
Address:
A.R.M. PUBLICATIONS
Akshaya nagar, Yelenahali Road
Bangalore 560068
Karnataka
India

By purchasing from www.bollyttunes.com, you acknowledge that you have read, understood, and agree to the terms outlined in this Return and Refund Policy.